Privacy Policy

At Heron Park Dental, we respect your privacy and are committed to protecting your personal information. This Privacy Policy explains what information we collect, how we use it, and the choices you have regarding your data.

1. Information We Collect

1.1 Personal Information

You may provide personal details when:
  • Booking an appointment
  • Submitting a contact form
  • Signing up for updates or promotions
  • Communicating with our team

This may include:

  • Full name
  • Email address
  • Phone number
  • Address
  • Details related to your dental care (e.g., treatment preferences, appointment history)

1.2 Technical Information

When you visit our website, we may automatically collect:

  • IP address
  • Browser type and version
  • Device information
  • Pages visited and time spent on the site
  • Referral source
  • Cookie identifiers (see Section 4)

2. How We Use Your Information

We use your information to:
  • Schedule and manage dental appointments
  • Respond to inquiries and provide treatment information
  • Send appointment reminders and follow-ups
  • Improve our website and patient services
  • Inform you of promotions, updates, or policy changes (with consent)
  • Comply with legal and regulatory obligations

3. Legal Bases for Processing

Depending on your location, our legal bases for processing may include:
  • Consent – When you opt into communications
  • Contract – To fulfill appointment requests and treatment plans
  • Legal Obligation – For recordkeeping and compliance with healthcare regulations
  • Legitimate Interest – To improve services and ensure security

4. Cookies and Tracking Technologies

We use cookies to improve your browsing experience. Types of cookies we use:
  • Essential Cookies: Enable basic site functions
  • Performance Cookies: Help analyze website traffic
  • Functionality Cookies: Remember preferences and settings

You can disable cookies in your browser, but some features of our website may not work properly.

5. Information Sharing and Disclosure

5.1 With Service Providers

We may share your data with trusted third parties who assist us with:
  • Website hosting and maintenance
  • Appointment scheduling systems
  • Email communication
These providers use your data only to support our services.

5.2 Legal Requirements

We may disclose your information if required to:

  • Comply with applicable laws
  • Respond to lawful requests by public authorities
  • Protect the rights, safety, and property of Heron Park Dental and our patients

We do not sell or rent personal data to third parties.

6. Data Retention

We retain personal data as long as necessary to:
  • Provide dental care and related services
  • Meet legal and medical recordkeeping requirements
  • Resolve disputes and enforce agreements
If you request deletion of your data, we will honor it unless restricted by healthcare regulations.

7. Data Security

We use appropriate safeguards to protect your information, including:
  • Secure socket layer (SSL) encryption
  • Restricted staff access to personal data
  • Routine monitoring of systems for vulnerabilitie
While we take all reasonable steps, no system is completely secure. You share information at your own risk.

8. Your Rights and Choices

Depending on your jurisdiction, you may have the right to:
  • Access the personal data we hold about you
  • Request corrections or updates
  • Ask us to delete your data (subject to healthcare laws)
  • Opt out of marketing emails

To exercise these rights, please contact us using the details below.

9. Children’s Privacy

Our services are intended for patients above the age of 13. We do not knowingly collect data from children under 13 without parental consent.

10. Third-Party Links

Our website may contain links to third-party sites. We are not responsible for their content, security, or privacy practices. Please review their policies before sharing information.

11. Updates to This Policy

We may update this Privacy Policy periodically. The updated date will always be shown at the top of this page. Continued use of our services means you accept the revised policy.

12. Contact Information

For questions about this Privacy Policy or your personal data, please contact us:

Heron Park Dental